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Terms & Conditions

1. Scope of Services: 

Vaani Wellness Clinic provides in-clinic and at-home physiotherapy, 
occupational therapy, and nursing care. Services are designed to assist 
clients with rehabilitative and therapeutic needs. 


2. Booking and Cancellations: 

  • Appointments can be scheduled or canceled via phone or through the 
    user dashboard (if registered). 
  • Rescheduling requests are accepted if the client contacts us at least 24 
    hours prior to the appointment. 


3. Refund and Rescheduling Policy: 

  • No advance payment is required for booking, so no refunds are issued for 
    cancellations. Appointments may be rescheduled upon request. 
  • For mid-treatment cancellations, no refunds will be issued. Full refunds, 
    minus any preparation costs, are provided if treatment has not yet 
    started. 


    4. Client Responsibilities: 

  • Clients must provide accurate and complete medical information. Failure 
    to disclose relevant medical history (e.g., surgeries, previous injuries) may 
    limit the eƯectiveness of the therapy and the safety of services provided.
  • Clients are required to inform the clinic of any cancellations or 
    rescheduling needs at least 24 hours in advance. 


5. Privacy and Data Usage: 

  • We respect and protect the confidentiality of client data, which is 
    securely stored and shared only with authorized third parties (e.g., 
    insurance providers or doctors) when necessary for treatment purposes. 


6. Hours of Operation: 

  • Clinic Hours: 7 am – 7 pm, daily. 
  • Home Visit Hours: 6 am – 9 pm, daily. 


7. Geographic Reach: 

Vaani Wellness oƯers at-home care services within a broad geographic 
area, with no specific location restrictions. 


8. Liability: 

  • The clinic is not liable for unanticipated outcomes due to undisclosed 
    medical histories. Any harm arising from the client’s failure to provide 
    accurate health information is solely the client's responsibility. 
  • Vaani Wellness Clinic, its employees, and aƯiliates will not be held 
    responsible for any incidental, indirect, or consequential damages 
    resulting from the use of our services. 
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